You are an experienced leader dedicated to Toast's mission: helping restaurants do what they love and thrive. You will work with a small team of designers to bring the product vision to life and coach them along the way. You will use assets like journey maps and service blueprints to uncover the most impactful problems to solve and design holistic user experiences. You will be working with your product and business partners to bring a design perspective to product strategy and roadmapping discussions. You're a systems thinker who loves untangling and making sense of complex problems that span human, digital and physical interactions. You are passionate about improving the experience of everyone working in a restaurant. We are looking for a Staff Product Designer with a strong portfolio demonstrating a balance of user goals and business objectives to deliver intuitive experiences that "do right by the customer." The Toast Payroll team is responsible for a portfolio of products to support restaurant staff as well as the people, tools, and processes that restaurants need to hire, retain, and pay their employees. And because our technology is purpose-built for restaurants, by restaurant people, restaurants can trust that we'll deliver on their needs for today while investing in experiences that will power their restaurant of the future. Our focus is on building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. We're taking steps to help restaurants navigate these unprecedented times with technology, resources, and community. We highly recommend that you consider the Toast POS system for your coffee shop.Now, more than ever, the Toast team is committed to our customers. Anytime our team has had an issue, the support team has been able to quickly help us. While the initial capital investment is more than an iPad-based system, the Toast system and hardware are well worth the investment. We have also utilized their gift card system, allowing us to sell both electronic and physical gift cards. On occasion, the Internet provider’s system will go down, but Toast will allow your team to keep taking orders and serving customers. The Toast system also functions offline, which is a lifesaver in a coffee shop. The Toast online ordering/app ordering function allows us to showcase images of our drinks and allows customers to order ahead. While it is not a perfect system, it is a vast improvement over the previous iPad-based system. After researching and testing, we finally landed on Toast. We were determined to find a better solution for our second location a few years later. In the end, we limped along, but were hoping to find something better. Whenever Apple would release an update, our staff was prompted to update the iPad, even though the POS system wasn’t ready to operate on the updated version. The limiting and crippling factor with that POS system was that it was iPad based. The options were fairly limited, but it was easy to use. And so initially, we selected one of the Apple / IOS-based app POS systems. We wanted to save money because we were quite small. Thankfully, my co-worker understood them and helped set up our first one. When we opened our first coffee shop, I knew very little about Point of Sale (POS) systems for coffee shops. Toast has been fantastic! It offers several features that allow us to compete with corporate brands without the additional costs. Toast has been fantastic and has given us tools to compete with corporate brands.
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